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Return & Exchanges

fanzv.com Return Policy
Most unopened items sold by a fanzv.com in new condition and returned within 30 days will receive a refund. All items sold by Partners must be returned to fanzv.com, either in store or by mail. Some items sold by a fanzv.com have a modified return policy noted on the receipt or on fanzv.com. Items that are opened or damaged may be denied a refund.

How do I return an item I received as a gift?
You can return an item you received as a gift to a fanzv.com store using a gift receipt or packing slip, and you’ll receive a refund in the form of a fanzv.com GiftCard. If a merchandise return card was used to pay for any portion of the sales transaction, you’ll receive that portion of the refund as a merchandise return card. In store returns using a gift receipt can’t be processed the same day the gift was purchased; you’ll need to wait until the next day to return the gift. If you don't have the gift receipt or packing slip for the item, you may receive a merchandise return card in store.

Items purchased from fanzv.com can also be returned by mail using the gift receipt or packing slip. To return your gift by mail, call (716) 292-9508 Guest Services at fanzv.com.

When returning an item purchased from a fanzv.com, you must present the receipt or original method of payment for receipt lookup. Receipts for items sold by Partners are sent via email when the order is shipped, and again when the order is delivered. Receipts can also be printed from the order details page. Items sold by our Partners are returnable in store or by mail. Gift returns for items sold by our Partners will be refunded in the form of a physical or electronic fanzv.com GiftCard via mail or email.

Why was my return declined by the online return center?
If our online return center has declined a return for any reason, the order will be shipped back to you and you'll receive an email explaining the details of the declined return.

Often times our online return center can reuse the tracking number from your return shipment, so you may be able to use this information to track the return of your declined order.

Return Address:
Daniel Hecht
8431 Classique Ave Unit 102
Las Vegas, NV 89178
United States

A return may be declined for one of the following reasons:
Your return was outside of the return window.
The item appears worn or used.
The item was opened.
The item was non-returnable or non-returnable if opened.
The online return center wasn't able to locate the order number or other information needed to process the return.
The item is not a fanzv.com item.

How do I return a large item to fanzv.com?
Most items, including large items, can be returned to a fanzv.com store. Some large items, such as furniture and electronics, may be eligible for return pickup. To determine if your item is eligible for pickup by our return carrier, have your order information handy and call fanzv.com Guest Services at (716) 292-9508.

Please note:
Return items should be disassembled, boxed and brought to the same point of delivery for the carrier to pick up.
Pickups are scheduled during the carrier’s normal business hours and typically have an 8-hour pickup window. Depending on your location, carriers may need additional time to pick up your return.
Include the packing slip with your item so our return center can process your refund.
Return pickup is not offered on all items, and is typically reserved for large items weighing more than 150 pounds.
A signature by a person who is 18 years or older will be required, unless the delivery method was To-the-Door Delivery.

Do I have to return the free gift or gift card I received with my order if I return the qualifying purchase item?
For most items, you aren't required to return the free gift or gift card with the qualifying item. However, if you return the qualifying item, the amount of the refund will be reduced by the prorated value of the free gift or gift card. The free gift can be returned alone, but you'll only receive the prorated value of the free gift.

For example, if you make a purchase under a promotion for “buy a $30 item and receive a free $10 fanzv.com GiftCard,” you’d receive a refund of $20 when only returning the qualifying item. Your store receipt shows return values of each item if returned individually and states, "All items must be returned for full refund."

All fanzv.com Mobile GiftCards and eGiftCards are non-returnable and non-refundable. Physical fanzv.com GiftCards are returnable in store.
Promotional gift cards must be returned with qualifying fanzv.com Mobile purchases to be eligible for a refund.

Please feel free to contact us anytime, fanzv.com is at your service!